What Our Patients Say
The best referrals are word of mouth, satisfied patients passing on their positive stories and experiences to those who may be thinking of undertaking a procedure.
We measure customer satisfaction using a new internationally recognised standard known as Net Promoter Score (NPS), which takes all those who have positive messages about us less those who were not fully satisfied to give the service a percentage score. To put this in context the internationally renowned Harvard Business School stated “Companies that achieve world-class customer loyalty receive net-promoter scores of 75% to more than 80%”.
For the first 6 months of 2014 our NPS scare was 81.03%, if you want to see what our customers thought of our service read their feedback below
Made to feel at ease by everyone that work at the Clinic, they are great to deal with and Vivek is a top class surgeon so glad I went to him for my procedure and I am over the moon with the results.
AH – Breast Augment – Sept 2014
All staff who dealt with me were professional and approachable. I had complete confidence in Vivek, and he didn’t disappoint. I’m delighted with the results.
GS – Breast Uplift – Mar 2014
I had utmost confidence in Vivek and his totally professional and caring team. There was good follow up which alleviated any worry or anxiety. Reassurance was provided also when required and this definitely aided the healing process. Thanks again!
LMcK – Implant Replacement – Oct 2013
Excellent service. Totally patient centred treatment
KS – Breast Reduction – Sept 2013
Pre Surgery Feedback
I had my consultation with Vivek Sivarajan yesterday, I was overwhelmed with how I was treated at the clinic by him and his staff, as soon as I met him I knew straight away he was the surgeon for me, having been to a few consultations in the past I never felt at ease! Vivek listened to what I wanted and gave me lots of options and explained each procedure. He is so precise and very professional, you can tell straight away he takes pride in his work. I will write another review after surgery but was that happy with how everything went yesterday thought I’d give it 5 stars already
So surgery went amazingly, hats off to all the staff at the Clinic you are all fab! I am so happy with my results and would not recommend anywhere else! A massive thanks to Vivek what a genius
MW – Breast Augment – July 14
Wish I could give it more than 5 stars. Brilliant staff that were there through it all. Couldn’t fault a thing!
SG – Breast Augment – Mar 14
Couldn’t fault the service at all, everyone was so friendly especially post op
SH – Breast Augment – Dec 13
Had breast augmentation yesterday, amazing results highly recommended, fantastic staff and even more fab surgeon XXXXXXX!
AW – Breast Augment – Sept 14